Support Center

Yes! Clients get 100% of the features at no cost — workouts, chat, scheduling, progress tracking, and health integrations. Only trainers need a subscription to manage their clients.

You connect your own Asaas account, set your prices, and charge via Pix, credit card, or boleto. Confirmed payments appear in the Trainer Connect financial dashboard.

Yes! The Free plan lets you manage 1 student, includes 20 AI credits per month, and requires no card. Payments from students carry a 1% platform fee, plus processor fees.

Absolutely! No contracts, no cancellation fees. You can upgrade, downgrade, or cancel right from the app whenever you want. Your data stays saved in case you want to come back.

Yes. We use encryption and secure token-based authentication; payments go through the connected provider. Your data and your students' data stay protected.

Yes, fully compliant with LGPD. You can request deletion your account and all personal data directly through the app or through our deletion page. Deletion is permanent and includes workout data, messages, payments, and any personal information stored.

Absolutely! Trainer Connect works 100% online. You build custom workout plans, chat in real time, process payments through your connected Asaas account, and track your students' progress — all without needing in-person sessions.

You don't need the old password. The app sends a link to your email and you set a new one. The steps are the same in the phone app and on web.trainerconnect.com.br.

1. On the login screen (the title reads Welcome back!), tap Forgot my password, the blue line right under the password field.
2. The Recover password screen opens. Type the email your account was created with and tap Send.
3. The screen changes to Email sent! Open your inbox and tap the link in the Trainer Connect email. Don't see it? Check the spam folder and, in Gmail, the Promotions tab — the message on the screen tells you to check spam too. The Resend email button unlocks 60 seconds after the first send.
4. The link opens Create your new password. Fill in New password (the note under the field asks for at least 10 characters), repeat it in Repeat the new password and tap Reset password.
5. You get Password reset! Tap Go to login and sign in with your email and the new password.

If the screen complains, it is one of these three messages:

• We couldn't find an account with this email. — the address you typed is not the one on the account. Check it letter by letter with your trainer: a missing dot, a missing underscore, or a wrong domain.
• Too many attempts. Wait a few minutes before trying again. — you tapped Send too many times. Wait a few minutes and try again.
• Link expired or invalid. Please request a new reset email. — that link was already used or it timed out. Go back to Recover password and request another one.

Do you sign in with Google or Apple and never set a password? Use Forgot my password on the login screen with the same Google or Apple email. The link arrives the same way, and the password you create also works for email-and-password sign-in. There is nothing to look for in the store and no need to contact support.

Never got the welcome email? If your trainer created the account, the address is usually misspelled: they fix the Invitation email field on the student's page and the invitation goes out again on its own. If you were registered with only your WhatsApp number, no email is sent at all — in that case your trainer sets the password from the student's page, under Reset password.

Still stuck? Use the support chat on this page and say which step stopped you and what the screen showed. Never send us your password.